Support Template

Customer support workflow with ticket classification and response drafting.

Chain Flow

ticket-classifier → router → knowledge-searcher → response-drafter → reviewer

Agents Included

• ticket-classifier — Classifies support tickets
• router — Routes to appropriate handler
• knowledge-searcher — Searches knowledge base
• response-drafter — Drafts responses
• reviewer — Reviews responses before sending

Features

• Auto-classification — Automatic ticket categorization
• Smart routing — Routes to right expertise
• Knowledge search — Leverages existing docs
• Quality review — Response review before send

Usage

mcp__brainbrew__template_bump(template: "support")

Then restart Claude Code and use:

"Handle support ticket"
"Draft response for customer inquiry"

Flow Config

flow:
  ticket-classifier:
    routes:
      router: "Classified"

  router:
    routes:
      knowledge-searcher: "Routed"

  knowledge-searcher:
    routes:
      response-drafter: "Knowledge found"

  response-drafter:
    routes:
      reviewer: "Response drafted"

  reviewer:
    routes:
      END: "Approved"
      response-drafter: "Needs revision"
    decide: |
      If APPROVED → "END"
      If needs REVISION → "response-drafter"